Frequently asked questions

Find all the answers to your questions!

Do you have a question about booking, services or your stay? Our FAQ is here to guide you and ensure a smooth, stress-free experience. Consult our detailed answers to make the most of your stay with Good Move!

Booking & Payment

How do I book an apartment on Good Move?

You can book directly on our website in just a few clicks! Select your destination, dates, and follow the instructions.

What payment methods are accepted?

We accept cash payments, bank transfers, as well as other secure payment methods to offer you more flexibility when booking.

Can I modify or cancel my reservation?

Yes, according to the cancellation conditions of your reservation. Check the details before finalizing your payment.

Will I receive a confirmation after my reservation?

Yes, you will receive a confirmation with all the details of your stay once your reservation is validated.

Stay & Accommodation

What time can I check in and check out?

Check-in is generally from 3 PM and check-out before 12 PM.

Is there Wi-Fi in the apartments?

Yes, all our apartments have free Wi-Fi for your comfort.

Are the apartments fully furnished?

Yes, all our accommodations are furnished and equipped for a pleasant stay.

Are pets allowed?

Yes, we accept pets in our apartments so your companion can travel with you with peace of mind.

Location & Transportation

Where are your apartments located?

Our apartments are located in strategic and central locations, close to amenities and main attractions.

Are your apartments close to shops and attractions?

Yes, our accommodations are located near restaurants, shops, tourist sites, and leisure venues for a convenient and pleasant stay.

How can I easily get around from the apartment?

Our apartments are ideally located near public transportation, taxis, and main access roads, allowing you to move around easily.

Is parking available?

Some of our apartments have private parking or access to nearby public parking. Check this information when making your reservation.

Customer Service & Support

How can I contact customer service if needed?

You can contact us by phone or via WhatsApp for any assistance before, during, or after your stay.

What should I do if there's a problem in the apartment?

In case of any issues, our team is available 24/7 to quickly intervene and ensure you have a hassle-free stay.

Do you offer assistance throughout the stay?

Yes, our customer service remains available throughout your stay to answer your questions and assist you if necessary.

Can I request additional services (cleaning, concierge, etc.)?

Yes, we offer various on-demand services, such as additional cleaning, concierge services, or other customized services.

Need more help?

Can't find the answer to your question? Our team is here to help.

Find Your Ideal Stay in Morocco's Most Beautiful Cities

From Rabat to Casablanca, by way of Marrakech, Good Move offers you elegant, comfortable apartments, perfect for a stay without compromise between relaxation and discovery.

Rabat

Between modernity and history, stay in the heart of the capital with complete peace of mind.

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Casablanca

Enjoy the dynamism of Morocco's largest city with accommodation tailored to your needs.

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Marrakech

Immerse yourself in the unique atmosphere of the red city and enjoy an unforgettable experience.

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